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Delivery & Rates

  1. All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
  2. Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). We use Web2ship as our standard delivery courier. Delivery usually takes between 3 to 7 business days for West Malaysia and 4 to 9 business days for East Malaysia.
  3. Our standard delivery charges per order are as follows:
    • For West Malaysia, the delivery charge is RM12.00.
    • For East Malaysia, the shipping charge is RM22.00.
    • Purchase order account registered with offer code (Exclusively loyalty program):
      • Orders are entitled to delivery free of charge within Malaysia.
  4. Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday.
  5. We only deliver to addresses in Malaysia. We do not deliver to PO Box addresses or ship internationally.
  6. We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.

Order

  1. Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 5pm would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
  2. Tosia Malaysia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address. If you do not receive the order confirmation email within 3 business days, please check your order summary in "My Account" or your email junk folder. Alternatively, you may also contact us at info@tosia.com.my or +603-21818846.
  3. Tosia Online Exclusively loyalty program is only applicable for Tosia online purchaser account which registered with offer code. You may find out on Tosia FB page for more Tosia campaign with offer code.
  4. Free welcome pack with first order online is only valid for registered users until 31st December 2018.
  5. You may only purchase our products from and enter into transactions on our Website if you are 18 years old and above.

Reporting the Problem With Order

  1. If you find that the items you have ordered are damaged upon delivery, please report to info@tosia.com.myor call in +603-21818846 within 2 days from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
  2. If in the event that any product is missing from your order, please report to us at info@tosia.com.myor call in +603-21818846 within 2 days from the date you receive the product and we will attend to your report.
  3. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

Out of Stock Items

  1. If you have any questions on items that are not available online, please contact us at info@tosia.com.my.

Return Policy

  1. Tosia(WMC RESOURCES SDN BHD) reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
  2. If you have any questions about our return policy, please contact us at info@tosia.com.my and it would be our pleasure to assist you.
  3. Please provide your details, receipt number and reason for any returns/exchange/refund.

Pricing

  1. Product prices listed on Tosia Malaysia website are subject to change without advanced notice.

Cancellation of Order

  1. We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
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